ServiceNow Partner

The Specialists in ServiceNow Implementations & Consulting

ServiceNow is a cloud-based IT services and automation platform. It provides a suite of IT service management (ITSM) and business process automation (BPA) tools and is designed to streamline and automate various workflows and processes within an organization. ServiceNow's primary focus is on IT services, but it is known for its versatility – extending beyond ITSM to support various business functions.

SELECCIÓN has implemented ServiceNow for organizations of various sizes and industries to improve operational efficiency, enhance collaboration, and deliver better services to internal and external stakeholders. Its modular and scalable nature makes it adaptable to a range of business processes beyond IT service management.

Let the experts at SELECCIÓN help implement a ServiceNow solution for your organization.

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Our ServiceNow Expertise

IT Service Management (ITSM)

ServiceNow helps organizations manage and automate their IT services and operations. It includes modules for incident management, problem management, change management, and other ITIL (Information Technology Infrastructure Library) processes.

Service Automation

The platform enables the automation of various business processes beyond IT, such as HR service delivery, customer service, and custom workflows. This allows organizations to create and manage a wide range of services across different departments.

Workflow Automation

ServiceNow provides a visual workflow editor that allows users to design and automate complex business processes. This includes the ability to create workflows for approvals, task assignments, and other routine processes.

Integration and Orchestration

ServiceNow supports integration with third-party applications and services. It also offers orchestration capabilities, allowing users to automate the coordination and execution of tasks across multiple systems.

Service Portal

ServiceNow includes a service portal that serves as a user-friendly interface for employees and customers to request services, report issues, and access relevant information.

Custom Application Development

ServiceNow allows users to build custom applications using a low-code or no-code approach. This facilitates the creation of tailored solutions for specific business needs without extensive programming.

CMDB (Configuration Management Database)

ServiceNow includes a centralized repository for managing and tracking configuration items, relationships, and dependencies within an IT infrastructure.

Performance Analytics

The platform offers analytics and reporting tools to help organizations gain insights into their operations, monitor performance, and make informed decisions.

Our Automation Services